Getting Started
Get step-by-step instructions on how to get started. Select whether you created an ianacare account via the app store download, your employer, AARP Care Connect, or GUIDE dementia care team.
ianacare Caregiver Organizer app
- What is the ianacare Caregiver Organizer Tool?
- How do I create an account?
- Why does ianacare ask for personal information, and is my data safe?
- Do I need to verify my email and mobile phone number? Why?
- What are the roles in an ianacare team? (e.g. caregivers, care recipients, organizers, supporters)
- Is this available on mobile app and desktop?
For Employer & Health Plan sponsored (ianacare PLUS)
- How to use ianacare, your family caregiving app
- How do I create an account through my employer?
- How do I view the calendar of upcoming webinars?
- How do I access past webinars?
- What is the ianacare Resource Center and how do I use it?
- What is a Caregiver Navigator & how do I work with one?
- See all 7 articles
For AARP Care Connect (ianacare PLUS)
- What makes this AARP sponsored ianacare product different than what I see in the app store version?
- Who do I contact with my AARP Membership or AARP account issues/questions?
- What happens if I am no longer an AARP member?
- How much does this cost?
- How do I reset my password for my ianacare account?
- I was creating an account, but it now says, "account session expired". What does that mean?
- See all 11 articles